Service Level Agreement

This SLA applies to paid plans of Asset Register 360.

Uptime

We target 99.9% monthly availability of the application, excluding scheduled maintenance (announced in advance) and events beyond our reasonable control.

Support

Email support for all paid plans; Pro and Enterprise receive priority response. Enterprise customers may agree a custom response-time commitment.

Backups

Backup frequency, retention and point-in-time recovery follow the infrastructure and service tier selected for the customer and are documented in the applicable order or service agreement.

Data export

You can export supported reports to Excel and CSV at any time. Fixed Asset Register PDF and statutory PDF report packs are available. On termination, you may request an export before data is purged per our retention policy.